Rental Contract
QUOTES AND PRICING
A QUOTE HOLDS PRICING AND EVENT DATE AVAILABILITY FOR 5 DAYS. PRICING IS NON-NEGOTIABLE AND SUBJECT TO CHANGE WITHOUT NOTICE IF BEYOND QOUTE HOLD TIMEFRAME. ONCE A QUOTE HAS BEEN SENT TO THE CLIENT AND APPROVED A $50.00 NON-REFUNDABLE, NON TRANSFERABLE DEPOSIT IS REQUIRED TO MOVE FORWARD WITH BOOKING. THIS ENSURES THAT OUR TIME IS RESPECTED AS WELL AS OUR CLIENTS AND WE CAN GUARANTEE THE BEST SERVICE POSSIBLE.
ADDITIONALLY, A VALID CREDIT CARD MUST BE PLACED ON FILE AND WILL BE CHARGED WITH NOTICE FOR ANY DAMAGES OR UNPAID BALANCES UNLESS ANOTHER PAYMENT METHOD IS PROVIDED.
​
DEPOSIT
DEPOSIT DUE WITH SIGNED RENTAL AGREEMENT AND IS HALF OF TOTAL INVOICE. BALANCE OF COMPLETE INVOICE TOTAL WITH ANY CHANGES OR SUBSTITUTIONS DUE TWO WEEKS PRIOR TO DATE OF EVENT.
​
CHANGES TO CONTRACT
CHANGES TO ORDER CANNOT BE MADE WITHIN 8 WEEKS OF EVENT. OUR MARQUEE LETTERS ARE ALL HAND CRAFTED AND REQUIRE AN EXTENDED PRODUCTION TIME. WE WILL EVALUATE REQUESTS ON A CASE BY CASE BASIS IN THE EVENT OF SHORT TERM BOOKINGS OR EXTENUATING CIRCUMSTANCES BUT RESERVE THE FINAL RIGHT OF DENIAL IN REGARDS TO ANY/ ALL CHANGES. CHANGES MUST BE IN WRITING OR EMAIL FORM TO AVOID CONFUSION AND KEEP COMMUNICATION CONSISTENT. THESE WRITTEN CHANGES ARE CONSIDERED LEGALLY BINDING AND DO NOT REQUIRE A SIGNATURE TO BE VALID.
​
DELIVERY REQUIREMENTS
DELIVERY CHARGE WILL BE ADDED BASED ON THE NUMBER OR LETTERS AND THE DISTANCE TO EVENT LOCATION. DETAILS WILL BE WRITTEN IN INDIVIDUAL CUSTOMER INVOICE. DROP OFF TIME WILL BE AGREED UP NO LATER THAN TWO WEEKS BEFORE THE DATE OF EVENT. CUSTOMER IS RESPONSIBLE FOR HAVING DROP OFF LOCATION READY IN ADDITION TO DESIGNATED PERSON AVAILABLE TO HANDLE SCHEDULED DROP OFF. A SIGNATURE WILL BE REQUIRED FROM THE DESIGNATED PERSON AT TIME OF DELIVERY TO ENSURE LETTERS ARE RETURNED IN THE SAME CONDITION THEY WERE DROPPED OFF IN.
SET UP
SET UP IN INCLUDED IN DELIVERY. IF SIGNED BY TK DETERMINES THAT MISUSE OF ITEMS MAY OCCUR, THE LETTERS WILL NOT BE LEFT AT THE VENUE AND NO REFUNDS WILL BE ISSUED. SET UP PLACEMENT WILL BE DISCUSSED AND FINALIZED WHEN FINAL PAYMENT IS RECEIVED. LETTER PLACEMENT MUST BE IN A PLACE THAT LETTERS WILL STAY DRY. IF INCLEMENT WEATHER IS POSSIBLE, CUSTOMER MUST HAVE A PLAN B WITH ALTERNATE LOCATION TO AVOID DAMAGE TO SIGNED BY TK PROPERTY. PLACEMENT MUST BE ON STABLE, FLAT GROUND. NOTHING IS TO BE ATTACHED TO MARQUEE LETTERS UNLESS DISCUSSED AND PRIOR APPROVAL IS GIVEN IN CONTRACT.
​
PICK UP REQUIREMENTS
PICK UP TIME WILL BE AGREED UP NO LATER THAN TWO WEEKS BEFORE THE DATE OF EVENT. A DESIGNATED PERSON MUST ALSO BE AVAILABLE AT PICK UP TIME AND A SIGNATURE WILL ONCE AGAIN BE COLLECTED ACKNOWLEDGING THE CONDITION LETTERS WERE RETURNED IN. IF MARQUEE LETTERS ARE NOT AVAILABLE OR ACCESSIBLE UPON PICK UP, CUSTOMER WILL BE CHARGED A LATE FEE IN ADDITION TO A SECOND DELIVERY FEE AND WILL BE RESPONSIBLE FOR COORDINATING A NEW PICK UP TIME KEEPING IN MIND THE REQUIREMENTS STATED ABOVE. IF SIGNED BY TK IS UNABLE TO PICK UP AND UNABLE TO REACH RENTER, REPLACEMENT FEES WILL BE DETERMINED AND CUSTOMER CREDIT CARD ON FILE WILL BE CHARGED.
​
DAMAGED ITEMS
CUSTOMER ASSUMES RESPONSIBILITY IN FULL ONCE LETTERS HAVE BEEN DROPPED OFF. CUSTOMER AGREES TO PAY COMPLETE REPLACEMENT COST FOR DAMAGED OR LOST MARQUEE LETTERS OR RELATED EQUIPMENT. RENTAL ITEMS BUT REMAIN IN “LIKE NEW” CONDITION. HANDPRINTS, SMALL SCUFFS, AND SMALL KNICKS/CHIPS THAT CAN BE TOUCHED UP WITH PAINT ARE NOT AN ISSUE. HOWEVER, EXCESSIVE MARKING, SCRATCHES, INDENTS, MUD OR DIRT WILL BE ASSESSED AND ADDITIONAL CHARGES MAY OCCUR. ITEMS WILL BE REVIEW BY SIGNED BY TK AT PICK UP AND ANY AREAS OF CONCERN WILL BE NOTED AND AGREED UPON BY BOTH PARTIES. IF DAMAGE IS EXCESSIVE AS COST TO REPAIR WILL BE COMMUNICATED TO CUSTOMER WITHIN 5 BUSINESS DAYS. DAMAGE/ REPLACEMENT COSTS MUST BE PAID WITHIN 7 DAYS OR THE CREDIT CARD ON FILE WILL BE CHARGED.
​
PAYMENT POLICY
A VALID CREDIT CARD MUST BE KEPT ON FILE WITH SIGNED BY TK AND WILL BE USED (UNLESS COMMUNICATED OTHERWISE) FOR ADDITIONAL INVENTORY AND SERVICES, CLEANING, REPAIRING OR REPLACING DAMAGED GOODS. SIGNED BY TK ACCEPTS ALL MAJOR CARDS, VENMO, AND PAYPAL. SIGNED BY TK DOES NOT ACCEPT CHECKS.
​
CANCELLATIONS
WITH A SIGNED CONTRACT, THE CUSTOMER HAS RESERVED A SPECIFIC DATE AND PAID A DEPOSIT OF 50% OF TOTAL DUE. DEPOSIT IS NON- REFUNDABLE. CANCELING AN EVENT IS POSSIBLE NO LATER THAN 30 DAYS PRIOR TO AN EVENT AT WHICH POINT, THE CUSTOMER IS NOT RESPONSIBLE TO PAY THE REMAINING INVOICE BALANCE. HOWEVER IF A CUSTOM ORDER WAS MADE SPECIFICALLY FOR A CUSTOMER’S ORDER, THEY ARE CONTRACTUALLY OBLIGATED TO PAY THE ENTIRE BALANCE DUE.
​
BREACH OF CONTRACT
IF PAYMENT IS NOT RECEIVED BY DUE DATE, CREDIT CARD ON FILE IS INVALID, EXPIRED OR UNABLE TO BE AUTHORIZED AND BREACH OF CONTRACT WILL BE ASSUMED. IF PAYMENT IS NOT MADE BY DATE SPECIFIED IN CONTRACT ONE REMINDER WILL BE SENT AND THE CUSTOMER GIVEN 24 HOURS TO COMMUNICATE AND PAY. IF PAYMENT IS NOT RECEIVED AND NO COMMUNICATION IS MADE, INVENTORY AND EVENT DATE WILL BE AVAILABLE TO OTHER CUSTOMERS WITH NO FURTHER COMMUNICATION. SIGNED BY TK IS NOT CONTRACTUALLY OBLIGATED TO REFUND PREVIOUS PAYMENTS OR TO ACCEPT PAYMENTS MADE BEYOND DUE DATE IN CONTRACT.
​
PHOTOGRAPHY
BY AGREEING TO RENTAL TERMS YOU ARE GIVING SIGNED BY TK RIGHTS TO USE PHOTOS TAKEN AT YOUR EVENTS FOR MARKETING AND ADVERTISING PURPOSES. YOU WILL NOT BE COMPENSATED FOR USE OF THESE PHOTOS.
​